FAQs

What is Sahad Luxury?

A: Sahad Luxury is an online clothing store specializing in high-quality, fashionable apparel for men and women. We offer trendy, stylish, and luxurious outfits that fit various occasions and personal styles.

A: We are an online-based store that ships to multiple locations. Our headquarters are [add location if needed].

A: No, we currently operate as an online-only store, allowing us to offer a wide range of stylish clothing at competitive prices.

A: Ordering from Sahad Luxury is simple:

  1. Browse our collection and select the items you love.
  2. Choose your preferred size and add them to your cart.
  3. Proceed to checkout and enter your shipping details.
  4. Select a payment method and complete your order.
  5. You will receive a confirmation email once your order is placed successfully.

Q: What payment methods do you accept?

A: We accept a variety of payment methods, including:

* Credit/Debit Cards (Visa, MasterCard, American Express)

* PayPal

* Apple Pay & Google Pay

* Bank Transfers (if applicable)

A: Orders can be modified or canceled within 24 hours of placement. Once processing begins, we may not be able to make changes. Please contact our support team at [support email] for assistance.

  1. Shipping & Delivery

A: Yes, we offer worldwide shipping. Shipping costs and delivery times vary based on your location.

A: Orders can be modified or canceled within 24 hours of placement. Once processing begins, we may not be able to make changes. Please contact our support team at [support email] for assistance.

  1. Shipping & Delivery

A: Estimated delivery times:

* Domestic Shipping: 3-7 business days

* International Shipping: 7-14 business days

A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s website.

A: If your package is delayed, please check the tracking information first. If it has been more than 15 business days with no update, contact us at [support email]. We will assist you in locating your order or issuing a replacement.

A: To request a return: 1. Email us at [support email] with your order number and reason for return. 2. Our team will provide return instructions. 3. Ship the item back to our return address. 4. Once received, we will process the refund or exchange.

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A: Currently, customers are responsible for return shipping costs unless the item is defective or incorrect.

A: Refunds are processed within 5-7 business days after we receive the returned item. The amount will be credited to your original payment method.

    1. Sizing & Product Information

A: We provide a detailed size chart on each product page. If you need further assistance, contact us at [support email].

A: We try our best to display the exact colors, but slight variations may occur due to screen resolutions and lighting conditions.

A: Each product has care instructions listed on the label and product page. We recommend following these guidelines to maintain quality and longevity.

  1. Discounts & Promotions

A: Yes! We frequently offer discounts, promotions, and seasonal sales. Subscribe to our newsletter or follow us on social media for the latest updates.

A: Yes, new customers can enjoy a [X]% discount on their first order by signing up for our newsletter.

  1. Customer Support & Contact Information

A: You can reach us via:

* Email: [[email protected]]

* Live Chat: Available on our website from [operating hours]

* Social Media: [Instagram, Facebook, WhatsApp]

A: Our support team is available Monday to Friday, 9 AM – 6 PM (Your Time Zone).

A: Yes, we take data privacy seriously. Your information is protected using secure encryption, and we do not share it with third parties.

A: No, we do not store any payment information. All transactions are processed securely through trusted payment gateways.